Help Center

Download the Shadar app from the App Store or Google Play. Tap "Get Started" and sign up with your phone number or email. You’ll receive a verification code to confirm your account.

Go to your profile tab in the app, then tap the edit icon. You can update your display name, profile photo, delivery address, and notification preferences.

Navigate to Settings > Account > Delete Account. You’ll be asked to confirm. Once deleted, your data is permanently removed within 30 days. You can also email support@shadar.app to request deletion.

Tap the camera button on the home screen to capture or upload a photo of what you’re looking for. Add a brief description, select your size or preferences, and submit. Nearby vendors who carry similar items will see your request and respond with offers.

When vendors respond to your request, their offers appear in your request thread. Each offer includes the vendor’s photos, price, and estimated delivery time. You can view vendor ratings and compare side-by-side before deciding.

Tap on any offer to view the full details. Hit "Accept" to proceed with the purchase, or "Decline" to pass. You can accept only one offer per request. Declined vendors are notified politely and automatically.

We partner with Yango, Bolt, and Uber for last-mile delivery. The delivery partner is selected automatically based on availability and your location to ensure the fastest possible service.

Once your order is dispatched, you’ll receive a real-time tracking link via the app and SMS. You can follow your rider’s location until the item arrives at your door.

If your delivery is late, damaged, or incorrect, tap "Report Issue" on the order screen. Our support team will investigate and resolve it — this may include a replacement, refund, or redelivery depending on the situation.

Shadar supports mobile money (MTN MoMo, Vodafone Cash, AirtelTigo Money), debit/credit cards, and bank transfers via Paystack. Payment is collected only after you accept an offer.

If you’re eligible for a refund (e.g., item not as described, delivery failure), it is processed back to your original payment method within 3–5 business days. You can track refund status in the app under Orders > Refunds.

Visit the Vendors page or download the app and select "Join as a Vendor." You’ll need to provide basic business details, a valid ID, and photos of your inventory. Our team reviews applications within 48 hours.

When a buyer request matches your inventory and location, it appears in your vendor dashboard. Tap the request, upload your own photos of the item, set your price, and submit your offer. The buyer is notified immediately.

Your vendor dashboard shows all active offers, accepted orders, and delivery status. You can update pricing, mark items as fulfilled, and view your earnings and performance metrics all in one place.